Terms of service
Terms of Service
Overview
This website is operated by WildSoulWear. Throughout the site, the terms “we,” “us,” and “our” refer to WildSoulWear.
WildSoulWear provides this website, including all information, products, features, tools, and services available through it, subject to these Terms of Service.
By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
If you do not agree with these Terms, please do not use our website or services.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or other material that could damage or interfere with the operation of our website.
2. Product Information
We make reasonable efforts to display our products, designs, colors, sizes, descriptions, and other information as accurately as possible.
However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, or manufacturing process.
Please review the product description and available size information before placing your order.
We may update, modify, or discontinue products without prior notice.
3. Orders
When you place an order through WildSoulWear, you are offering to purchase the selected products under these Terms.
Orders are subject to acceptance and payment authorization.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock issues, payment problems, or incorrect product information.
If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.
Please review your shipping address, product, size, color, and other order details carefully before completing your purchase.
If you notice an error after ordering, contact us as soon as possible at riyanabbas78@gmail.com. We cannot guarantee that changes or cancellations can be made once production or fulfillment has started.
4. Prices and Payments
Product prices are displayed on our website before checkout.
The final amount payable, including any applicable shipping costs, taxes, or other charges, will be shown before you complete your purchase.
Prices may change from time to time, but changes will not affect orders that have already been confirmed.
You agree to provide accurate and complete billing, payment, and contact information when placing an order.
Payment must be successfully processed before an order can be fulfilled.
5. Shipping and Delivery
Shipping options, estimated delivery times, and applicable shipping charges are provided through our website and are subject to our Shipping Policy.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather events, or other disruptions.
Customers are responsible for providing a complete and accurate delivery address.
Please contact us at riyanabbas78@gmail.com if you experience an issue with your delivery.
6. Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
WildSoulWear generally accepts eligible returns requested within 30 days of delivery, subject to the conditions stated in that policy.
Customers are responsible for return shipping costs unless otherwise stated or required by applicable law.
For full eligibility requirements, instructions, exclusions, and refund processing information, please review our Returns & Refunds Policy before making a purchase.
7. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order details and, where appropriate, photographs showing the issue.
We will review the matter and provide an appropriate resolution.
8. Intellectual Property
Unless otherwise stated, the WildSoulWear website and its content, including our branding, graphics, text, product designs, photographs, logos, and other materials, are owned by or licensed to WildSoulWear and are protected by applicable intellectual property laws.
You may use our website for personal and non-commercial purposes.
You may not reproduce, copy, distribute, modify, sell, or commercially exploit our website content without prior written permission, except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
9. Third-Party Services
Our website may use services provided by third parties, including payment processors, fulfillment providers, shipping carriers, analytics services, and ecommerce technology providers.
Your use of certain third-party services may also be subject to those providers' terms and privacy practices.
WildSoulWear is not responsible for independent third-party websites or services that we do not control.
10. Shopify
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services.
Purchases made through our store are transactions between you and WildSoulWear.
Shopify provides the technology supporting our store but is not the seller of WildSoulWear products.
11. Privacy
Your privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy Policy.
Information may also be processed by service providers such as Shopify, payment providers, fulfillment partners, shipping carriers, and other providers necessary to operate our store and complete your order.
Please review our Privacy Policy for more information.
12. Customer Reviews and Content
If you submit reviews, photographs, feedback, comments, suggestions, or other content to WildSoulWear, you confirm that you have the right to provide that content.
You must not submit unlawful, misleading, abusive, defamatory, infringing, or malicious material.
Where permitted by law, you grant WildSoulWear permission to use submitted reviews or feedback for purposes such as displaying customer feedback, operating our store, and promoting our products.
13. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct genuine errors or inaccuracies and update information when necessary.
If an error materially affects an order you have already placed, we will contact you where appropriate.
14. Prohibited Uses
You may not use our website or services to engage in unlawful activity, infringe intellectual property or privacy rights, transmit harmful software, attempt unauthorized access, interfere with website security, impersonate another person, submit fraudulent information, or otherwise misuse the website.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
15. Disclaimer
We aim to provide accurate product and website information and reliable services.
However, except where required by applicable law, we do not guarantee that our website will always be uninterrupted, error-free, or available at all times.
Nothing in these Terms excludes or limits any consumer guarantee, warranty, right, or remedy that cannot legally be excluded.
16. Limitation of Liability
To the fullest extent permitted by applicable law, WildSoulWear will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms limits liability where doing so would be prohibited by applicable consumer protection law.
17. Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under applicable consumer protection laws, including rights that cannot legally be waived.
Where applicable law provides you with stronger rights than these Terms, those legal rights will apply.
18. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, legal requirements, or website.
The current version will be published on this page.
Changes will take effect from the date the updated Terms are posted, except where applicable law requires otherwise.
20. Governing Law
These Terms will be interpreted in accordance with applicable laws.
Nothing in this section limits any mandatory consumer protection rights available to you in the country or jurisdiction where you reside.
21. Contact Information
If you have questions about these Terms of Service, your order, or our store, please contact us:
WildSoulWear
Email: riyanabbas78@gmail.com
Address:
6 Ian Avenue
Ringwood East, VIC 3135
Australia